Alright, Am trying to help troubleshoot this OP's question, and the fact that the OP has a very low rep, and thus a new-comer on the scene.
Is there anyway of getting that OP to join the chat site to minimize comments that end up long and winded due to the OP being vague about and not knowing how/what to do to help us troubleshoot?
Basically, TL;DR; With a rep score < 20 (or minimum requirement of rep count to enter chat site) to move the comments into chat...How to do it? Or deal with it?