I was contacted privately by an OP of this question (now deleted).
Hi I am the same guy with as here. I found your email by googling your DN . Sorry for contacting you via email but it is really getting very difficult for me to debug the problem. Would you mind if I ask you to come over skype or something like that?
I am kind of getting desperate since its only a 6 month old phone without any warranty.
In my book, it is highly unfair seeking one on one support to resolve the issue, however, time and personal life, working etc... it is deemed unfair to put me in the spot and also unfair on the community, notice how the email sounds desperate and not being patient enough to wait for turn-around time for someone else on this site to answer, nor being patient either does not help.
Sending one on one private email should not be allowed on a community site unless contacted by way of message, or even chat, but on email... no...
What is the best course of action?
Just noticed that the OP now has supplied the answer to their own question... sigh
This from, another forum (directly quoted from Modaco), sums it up succinctly.
It is extremely rude and unfair to contact a person directly and expecting personal 1-on-1 support. They have personal lives away from the forum and this should be respected.
If you have any questions then ask them in the relevant forum thread. If you do not receive an answer straight away then wait. Sometimes it may take more than 24 hours for somebody to reply to you. If you do not find the answer you are looking for or do not get a reply then try re-wording your question giving as much information as possible. Logs are useful, screenshots are useful.
These forums are a community and by asking questions openly you are helping other members. Asking questions privately is rude and inconsiderate to ASE users, and not fair on the rest of the community.