There are rare cases where one has to (or "strongly wants to") reach out to a mod directly/personally. I understand (and want to emphasize!) these should be exceptions, and a mod should not be forced into it – but still, such cases exist (in my 3.5+ years here on Android.SE I felt in that situation 2 times – and you know I'm quite active here; this should show the exception of the need). So how can that be achieved?
- on many/most other sites, there's at least one mod available in the site's chat room (or was shortly, so (s)he can be @ pinged). Not so on Android.SE: I cannot remember when I last saw one of our mods in our room. Must be at least 2 years ago.
- being a mod myself, I of course know about TL. Unfortunately, same situation there; and in some cases one doesn't want to @@ there (or address all mods), to keep the ball low (e.g. now dirty laundry in public ;). There's the possibility to create a "private chat room" and invite – but I'm not sure if that's reserved for mods.
- in some cases, a @ ping doesn't even require a direct response (example: having flagged a question for mod attention, and wanting to add some (important) details forgotten: a second flag isn't permitted by the system, so a simple @ in chat might do)
- we've got no such thing as PM on SE
So let me put my question into separate bullet points:
- Wouldn't it be a good idea if at least one of the mods can be found in our chat room? What speaks against it? If it's your (the mods) workload, you know you can ask for reinforcement. I then might even volunteer and nominate myself to fulfill my own request :)
- Do you rather "keep out of reach" for a reason – or, put into other words, is it generally "unwanted" on SE to reach out to a mod this way?
This is nagging me for the better of a year now. Thus, unable to reach you otherwise, I've decided to bring it up here on Meta (which should be the right place, especially as I'm certainly not the only one with this question in mind).
Please don't get me wrong: this is not a rant, nor am I wanting to blame/accuse someone (some of us have a real-life outside SE as well, unbelievable as it might sound, so there's definitely the possibility of a good reason ;) But having background and advice on this topic pointed out clearly (whichever direction) will certainly be of help.